sfp_api_laravel_ginastica_cerebro/app/Services/SupportReplyService.php

<?php

namespace App\Services;

use App\Models\SupportReply;
use Illuminate\Database\Eloquent\Collection;

class SupportReplyService
{
    public function getByTicket(int $ticketId): Collection
    {
        return SupportReply::with('user')
            ->where('ticket_id', $ticketId)
            ->orderBy('created_at', 'asc')
            ->get();
    }

    public function create(int $ticketId, int $userId, string $reply): SupportReply
    {
        $model = SupportReply::create([
            'ticket_id' => $ticketId,
            'user_id'   => $userId,
            'reply'     => $reply,
        ]);

        return $model->load('user');
    }

    public function delete(int $ticketId, int $id): bool
    {
        $model = SupportReply::where('ticket_id', $ticketId)->findOrFail($id);
        return $model->delete();
    }
}